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Frequently asked question

General queries

Physiotherapy is a healthcare profession focused on helping you restore, maintain, and maximize your movement and physical function. We use evidence-based treatments—like hands-on therapy, guided exercises, and patient education—to manage pain, recover from injuries, and prevent future problems. It’s about empowering you to take an active role in your health and get back to the activities you love.

In most cases, no, you do not need a doctor's referral to see a physiotherapist. You can book an appointment directly with us. However, if your health insurance plan requires a referral for reimbursement, you should get one to ensure your sessions are covered. We recommend checking with your insurance provider to be sure.

Your first appointment, which includes a detailed assessment and initial treatment, typically lasts 45 to 60 minutes. Subsequent follow-up sessions are usually 30 to 45 minutes, depending on your specific treatment plan and needs.

The number of sessions you'll need depends entirely on your condition, its severity, and your personal goals. After your initial assessment, your physiotherapist will discuss a recommended treatment plan with you. This plan will include an estimated number of sessions and a timeline for your recovery. We'll track your progress and make adjustments as needed to ensure you get the best results.

Treatment process

Physiotherapists use a variety of treatments, including manual therapy, exercise prescription, and modalities like heat, cold, and electrotherapy. The specific approach is tailored to your condition to restore function and reduce pain.

No, every treatment plan is personalized. After assessing your condition, the physiotherapist designs a custom program that targets your specific goals and recovery needs.

While some discomfort may be felt during certain exercises or manual techniques, it's not meant to be painful. Your physiotherapist will work within your comfort level and communicate with you throughout the session to ensure a safe and effective treatment.

The timeline for results varies depending on your condition, its severity, and your body's response to treatment. Many patients experience some relief after the first few sessions, while significant improvements may take several weeks. Consistency with your home exercises is key to a faster recovery.

Session Details

Initial appointments typically last longer, around 45 to 60 minutes, to allow for a thorough assessment. Follow-up sessions are usually shorter, ranging from 30 to 45 minutes, focused on treatment and exercise progression.

It's best to wear comfortable, loose-fitting clothing that allows easy access to the area being treated. For example, shorts for knee issues or a tank top for shoulder problems.

In most cases, you will see the same physiotherapist throughout your treatment plan. This ensures continuity of care and allows for a better understanding of your progress and needs.

Yes, you are welcome to bring a family member or a friend with you. They can provide support, help remember information, and ask questions on your behalf.

Insurance coverage​

Yes, many health insurance policies in India do cover physiotherapy. However, coverage often depends on the type of policy, whether it's for post-hospitalization, inpatient care, or includes outpatient department (OPD) benefits.

Most insurance companies require a valid prescription or referral from a registered medical practitioner. This document proves the medical necessity of the physiotherapy treatment and is essential for processing your claim.

While we cannot file the claim on your behalf due to regulations, our clinic will provide you with all the necessary documents. We'll ensure you have the required bills, reports, and a prescription to make your claim process as smooth as possible.

Typically, you will need a fully filled claim form, a doctor's prescription for physiotherapy, and all original bills and receipts. Other common documents include your discharge summary (if hospitalized), medical reports, and a copy of your health insurance policy.